Schedule a Heat Pump or HVAC Repair in the North Country
Use this form to schedule a repair on a heat pump, furnace, boiler, central AC or water heater — any brand — anywhere from Whitehall to Plattsburgh and in Addison County, Vermont. We reach out within one business day to confirm a time. No heat right now? Call (518) 812-1958 — it is answered 24 hours a day — and see the no-heat checklist while you wait.
- Any brand, any fuel
- Written quote before work
- Genuine Mitsubishi parts
- Shield members first in line
Request a repair visit
Tell us the equipment, the symptom and the best time to reach you. We reach out within one business day.
How a repair call works
You send the form or call
A live person answers (518) 812-1958 Mon–Fri 8–5. After hours our assistant takes your details and the office calls back first thing the next business morning.
We confirm a time
Within one business day. Adirondack Shield members get a diagnostic response within 24 hours. Systems that are completely down go ahead of tune-ups.
A technician diagnoses and quotes
You get a written price before any repair starts. Genuine Mitsubishi parts on Mitsubishi systems. If a repair is not worth it on old equipment, we say so and quote a replacement.
Have ready, if you can
- Brand and rough age of the equipment
- What it is doing — error code on the remote, no airflow, ice on the outdoor unit, noise, water
- Whether the system is completely down or limping
- Gate codes, dogs, and the best phone number for the technician
Before you book: a 60-second check
About one call in five is something you can fix in a minute. Worth a look before a technician drives to Keene Valley:
- Remote or thermostat set to HEAT (or COOL), not Fan, Dry or Auto
- Breaker for the outdoor unit and the indoor unit not tripped
- Outdoor unit not buried in snow or blocked by ice — clear 18 inches all around
- Indoor filters clean; a clogged filter looks exactly like a failing system
- Steam and a short pause from the outdoor unit in winter is a normal defrost cycle — wait 10 minutes
Still not right? Run the Mitsubishi heat pump troubleshooter, then send the form. Related: heat pump repair · furnace repair · AC repair · emergency HVAC repair.
Repair questions
Do you repair brands other than Mitsubishi?
Yes. We service and repair heat pumps, furnaces, boilers, central AC and water heaters of any brand at our per-visit rates. Only the Adirondack Shield $0-repair plan is limited to Mitsubishi systems we installed.
How fast can you get here?
We confirm a time within one business day of your request. No-heat calls in winter go to the front, and Adirondack Shield members have a guaranteed 24-hour diagnostic response. Our crews are based in Ticonderoga and cover Essex, Clinton, Franklin, northern Warren and Washington counties and Addison County, Vermont.
What does a diagnostic cost?
We quote the diagnostic fee when we book the call and give you a written repair price before any work starts. Shield members pay nothing for trip, diagnostic, parts or labor on a covered failure.
Can you fix it remotely?
Sometimes. If your Mitsubishi system is on the Comfort app or kumo cloud, our Comfort Consultant can often read the error and adjust settings without a visit. Mention the app when you call.
★★★★★“We had Mark, Rolland, and Matt help get mini splits installed in our first home. They worked with us to make sure we had the right system for our home. This team provided amazing professionalism, customer service, and expertise!”
★★★★★“Been doing business with Gerry and his crew for close to 10 years and always totally satisfied with their product and customer service.”
★★★★★“This is our second Mitsubishi heat pump … to heat the 30x40 insulated metal building with a single head we put up but handles it great. … they had to order and install the system in a little over 2 weeks to get it done by 12/31 to qualify for a large rebate and they got it done.”
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