Adirondack Heat Pumps Customer Portal
The customer portal puts your appointments, estimates, invoices and service history in one secure place you can open from your phone. No password to remember — you log in with a link we send to the email or mobile number on your account. Until your login link arrives, call or text (518) 812-1958 and we send it.
- Appointments
- Estimates
- Invoices & payments
- Service history
What you can do in the portal
See your appointments
The date and arrival window for your next maintenance visit, repair or installation day, and who is coming.
Approve estimates
Review the proposal options from your in-home visit and approve the one you want online, with rebates and financing already shown.
View and pay invoices
Pay any open invoice by card and download a copy for your records. Or use the pay bill page.
Service history
Every visit, what was done and which parts were used — the maintenance record that keeps your Mitsubishi 12-year warranty valid.
How to log in
Open the portal
Use the Open the Customer Portal button. It opens in a new tab.
Enter your email or mobile
Use the one we have on file for your account — the one your invoices and appointment reminders come to.
Tap the link we send
You are in. No password to create or remember. The link expires after a short time, so request a new one whenever you need it.
Portal not live for your account yet? We are moving customer records to the new system. Call or text (518) 812-1958 and we send your login link as soon as your account is ready, and answer any appointment or invoice question in the meantime.
Portal questions
I didn't get a login link.
Check spam or promotions, and make sure you used the same email or mobile number we have on your account. Still nothing? Call or text (518) 812-1958, Mon–Fri 8–5, and we update your contact info and resend it.
I'm a new customer. Do I have a portal?
Your portal is created once we schedule your first visit or send your first estimate. Not a customer yet? Request a free quote.
Can I book service through the portal?
Use the repair, cleaning or maintenance forms, or call (518) 812-1958 — a live person answers Mon–Fri 8–5, and after hours our assistant takes your details for a callback the next business morning.
Can I manage my Adirondack Shield plan in the portal?
You can see your scheduled maintenance visits and service history. To change the payment method on file or transfer the plan to a new owner, call the office.
Is my information secure?
Yes. The portal uses one-time login links instead of passwords, runs on an encrypted connection, and shows only your own account.
★★★★★“We had Mark, Rolland, and Matt help get mini splits installed in our first home. They worked with us to make sure we had the right system for our home. This team provided amazing professionalism, customer service, and expertise!”
★★★★★“Been doing business with Gerry and his crew for close to 10 years and always totally satisfied with their product and customer service.”
★★★★★“This is our second Mitsubishi heat pump … to heat the 30x40 insulated metal building with a single head we put up but handles it great. … they had to order and install the system in a little over 2 weeks to get it done by 12/31 to qualify for a large rebate and they got it done.”
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