Handheld remotes
Included with every wall, floor and cassette unit. Temperature, mode, fan, vane and timer.
- Standard remote on GL and EF units
- Advanced remote on FS with vane and i-see control
- Weekly timer on advanced models
Mitsubishi Electric · Set up at commissioning
Mitsubishi Heat Pump Controls: Remotes, Thermostats & Apps
Every Mitsubishi indoor unit comes with a handheld remote, and most of our customers add a wall thermostat or phone control. The MHK2 wireless thermostat gives each zone a familiar wall control; PAR wired controllers run commercial rooms; and the Mitsubishi Comfort app (and kumo cloud on existing systems) lets you run every zone from your phone — pre-warm the camp in Hague before you leave Albany, or let our North Zone consultant diagnose a setpoint issue remotely without a truck roll. We set up whichever you choose before we leave on install day.
- Mitsubishi Diamond Contractor ELITE
- 12-year parts & labor warranty
- 180-Day Comfort Guarantee
- Veteran-owned · Ticonderoga, NY
Phone control
Mitsubishi Comfort app and kumo cloud
A small Wi-Fi adapter in each indoor unit connects it to your home network and to Mitsubishi's cloud. From the app you can set temperature, mode and fan speed per zone, build weekly schedules, set a vacation hold, check filter status and see the outdoor temperature. kumo cloud's auto-changeover algorithm switches zones between heating and cooling as the day swings — useful in April and October in the Champlain Valley when mornings are 30°F and afternoons are 65°F. It works with Amazon Alexa and Google Assistant, and with kumo station it can coordinate a third-party furnace, boiler, humidifier or ventilator as well.
For North Country owners the app earns its keep three ways: a camp or second home you can warm up before you arrive and hold at 50°F when you leave; a rental you manage from Plattsburgh or Vermont; and remote diagnostics — our consultant can read your system's status and fix many control issues over the phone instead of scheduling a visit. Existing systems use kumo cloud; newer installs use the Mitsubishi Comfort app, and we'll set up whichever your equipment supports.
The lineup
Mitsubishi control options
MHK2 wireless thermostat
A familiar wall thermostat for one zone, mounted anywhere, no wiring to the unit.
- Reads temperature where you live, not at the ceiling
- 7-day schedule, hold, backlit display
- Our most-requested add-on
PAR wired controllers
Backlit wall-mounted controllers for ducted and commercial units.
- Controls one to 16 indoor units
- i-see sensor settings screen
- Inns, offices, town buildings
Touchscreen controllers
Full-color touch panels for commercial systems, with custom screens and logos.
- 180 color patterns
- Scheduling and lockouts
- CITY MULTI and P-Series
Mitsubishi Comfort app
Phone and tablet control of every zone from anywhere, on current equipment.
- Schedules, holds, filter alerts
- Alexa and Google Assistant
- Remote diagnostics by our team
Thermostat and BMS interfaces
Use a third-party thermostat, or tie into a building system.
- Thermostat interface kit
- BACnet and Modbus for building management
- Crestron and home automation
What we recommend
Picking controls for a North Country home
- Primary residence, one or two zones: the handheld remote plus the Comfort app. Most people never touch the remote after the first week.
- Whole-home, four or more zones: an MHK2 in each main living zone so the temperature is read at chair height, remotes in bedrooms, and the app for schedules and vacation holds.
- Ducted air handler: an MHK2 or PAR wired controller on the wall, exactly like the old furnace thermostat.
- Camp or second home: the app, period. Hold at 50°F when you're away, warm it up from the road, and let us check on it remotely if something looks off.
- Inn, rental or office: PAR controllers with lockouts in guest rooms, the app or a central controller for the owner.
We set up the thermostats, pair the Wi-Fi adapters and walk you through the app at commissioning — see the installation process. For day-to-day tips read controlling your heat pump and using the timer functions.
Set it and leave it: how to run a Mitsubishi for the lowest bill
Heat pumps are cheapest when they run steadily. The inverter compressor sips power holding a setpoint and burns the most recovering from a deep setback, so we recommend small setbacks (two to four degrees) rather than the eight-degree swings people learned with oil furnaces. Leave the fan on auto, keep vanes on auto in heating so warm air goes to the floor, and use dry mode on humid summer days instead of cranking the temperature down. In the High Peaks, don't shut a zone off at night in January — set it low instead, so the system isn't recovering a cold room at the coldest hour. The app makes all of this a one-time setup.
Control questions
Questions about Mitsubishi controls
Can I control my Mitsubishi heat pump from my phone?
Yes. With a Wi-Fi adapter in each indoor unit, the Mitsubishi Comfort app (or kumo cloud on existing systems) controls temperature, mode, fan, schedules and holds for every zone from anywhere. We set it up at commissioning.
Do I need a wall thermostat?
Not required — the remote and app control everything — but the MHK2 wireless thermostat reads temperature at living height instead of at the ceiling and gives a familiar wall control. It's our most common add-on for main living zones and ducted systems.
Can you fix problems remotely?
Often, yes. With the app connected, our North Zone consultant can see the system's status and correct many setpoint, mode and schedule issues over the phone without a site visit. Hardware faults still get a technician.
Does it work with Alexa or Google?
Yes. kumo cloud and the Mitsubishi Comfort app integrate with Amazon Alexa and Google Assistant for voice control and status.
Can I use my own smart thermostat?
A thermostat interface kit lets a third-party thermostat run a Mitsubishi unit, with some loss of the inverter's fine control. For most homes the MHK2 or the app is the better answer, and we'll explain the trade-offs.
Can one controller run several indoor units?
PAR wired controllers manage one to 16 indoor units, and the app manages every zone and even several properties from one login.
NYS Clean Heat · Efficiency Vermont
See what you qualify for
Rebates Available
North Country homeowners switching from oil, propane, wood or electric baseboard to a Mitsubishi cold-climate heat pump qualify for NYSEG or National Grid rebates through NYS Clean Heat, and Addison County, Vermont homes qualify through Efficiency Vermont plus utility bonuses. Rebate amounts change by program and tier — we tell you exactly what your home qualifies for at the free in-home estimate and handle the entire application for you.
Free 2-minute calculator · $250 off your install when you complete it
What is your oil, propane or electric heat really costing you?
Enter your ZIP, home size and current fuel. See your real annual cost, what a Mitsubishi Hyper-Heat system would cost to run in North Country weather, and your 5-year cost of doing nothing.
Not sure how it would look? Snap a photo and see a Mitsubishi unit on your wall — free, 60 seconds.
- Your number, not an average. Modeled on your ZIP's heating degree days, your fuel price and your system's age.
- Three paths compared. Single-zone, hybrid with your existing furnace or boiler, or whole-home Hyper-Heat.
- Rebates confirmed for you. We tell you exactly what NYS Clean Heat or Efficiency Vermont will pay at the free estimate and handle the application.
- Emailed to you with a $250 code. Keep the report. Nobody calls unless you ask us to.