What North Country homeowners say about Adirondack Heat Pumps
Every review on this page is a real, unedited Google review from a customer in our service area, copied word for word, newest first. Read them, then if we have done work for you, add yours. It takes a minute and it helps your neighbors choose.
- Mitsubishi Diamond Contractor ELITE
- 12-year parts & labor warranty
- 180-Day Comfort Guarantee
- Veteran-owned · Ticonderoga, NY
Eleven reviews, in their own words
★★★★★“We had Mark, Rolland, and Matt help get mini splits installed in our first home. They worked with us to make sure we had the right system for our home. This team provided amazing professionalism, customer service, and expertise!”
★★★★★“Been doing business with Gerry and his crew for close to 10 years and always totally satisfied with their product and customer service.”
★★★★★“This is our second Mitsubishi heat pump … to heat the 30x40 insulated metal building with a single head we put up but handles it great. … they had to order and install the system in a little over 2 weeks to get it done by 12/31 to qualify for a large rebate and they got it done.”
★★★★★“We had an issue with the temperature on one of our mini split units, and Mark … was extremely responsive—got back to us within minutes … able to diagnose and fix the issue remotely without needing a site visit.”
★★★★★“We recently had two mini splits installed and are very happy with the results. Our contact with ADK Heat Pumps started with Mark Sauter. He returned my initial contact right away and set up the field visit. … It turned out beautifully with Matt finishing up the job.”
★★★★★“Heat pumps in a 200 year old house in the Adirondacks? With the help of the great team at ADK Heat Pumps, we made the switch from oil and our house has never been so warm! We're looking forward to cooling in the summer too. From planning to rebates and financing through the state, the folks at ADK Heat Pumps made it possible!”
★★★★★“We worked with Mark, Jim and their team to get heat pumps installed in our cabin in Newcomb. The entire process was smooth and we couldn't have been more impressed with the quality of their work! The AC has been great to have and we can't get over how quiet the system is both indoors and out.”
★★★★★“Very professional and patient. Very pleased with service and technicians involved. Would recommend.”
★★★★★“The whole process was very clear and fast. They were able to help me with getting credits from the state … they were able to finish it quicker than their estimated finish date!”
★★★★★“So happy we bought our heat pump water heater … Josh is an excellent installer - very knowledgeable and nice to deal with. In fact, the entire team at Adirondack is terrific.”
★★★★★“We could not be more pleased with Mark Sauter, ADK Heat Pumps, and Josh and Matt, the two techs who did our install. … Josh and Matt are superb technicians and craftsman who take great pride in the quality of their work, both from a functional and aesthetic point of view. There is a reason that ADK Heat Pumps is a Diamond rated installer by Mitsubishi. If you want the best for the North Country, go with the people at ADK Heat Pumps and Mitsubishi technology.”
Ellipses mark text shortened for length; nothing has been reworded. Read every review in full on our Google Business Profile.
The reviews come from the install, not from asking nicely
Read the six above again and notice what they praise: a fast callback from Mark, the craftsmanship of Josh and Matt, a system that keeps a 200-year-old house warm, a rebate deadline we hit, a problem fixed remotely. None of that is luck. It is the result of a few deliberate choices.
- We answer. One number, (518) 812-1958, answered 24/7, with a live person in the Ticonderoga office weekdays. Estimates get a callback within one business day.
- We size the house, not the square footage. A load calculation on every job, so the system carries the home at -10°F instead of falling behind.
- We install to a written standard. Condenser on a stand over a gravel pad, drain pan heater, surge protection, line sets flared and tested, clean straight line-hide. See the full standard.
- We file the rebates. NYS Clean Heat through NYSEG or National Grid, Efficiency Vermont across the lake. We confirm your amount and submit the paperwork.
- We come back. Our own employees, a stocked warehouse in Ticonderoga, the Adirondack Shield plan with 24-hour priority service, and the 180-Day Comfort Guarantee.
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Google reviews are how your neighbors in Crown Point, Keene and Plattsburgh decide who to call. If Mark, Josh, Matt, Trevor or anyone on our team did right by you, tell them. If something was not right, call us first at (518) 812-1958 and we will fix it.
★★★★★“We had Mark, Rolland, and Matt help get mini splits installed in our first home. They worked with us to make sure we had the right system for our home. This team provided amazing professionalism, customer service, and expertise!”
★★★★★“Been doing business with Gerry and his crew for close to 10 years and always totally satisfied with their product and customer service.”
★★★★★“This is our second Mitsubishi heat pump … to heat the 30x40 insulated metal building with a single head we put up but handles it great. … they had to order and install the system in a little over 2 weeks to get it done by 12/31 to qualify for a large rebate and they got it done.”
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Ready for one system that heats and cools — built for Adirondack winters?
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