Contact Adirondack Heat Pumps
One phone number, answered any hour. A live person in our Ticonderoga office picks up Monday to Friday, 8:00 to 5:00; nights and weekends our assistant takes your details and the office calls you back first thing the next business morning. Or fill out the form below and we reach out within one business day.
Call or text · 24/7
(518) 812-1958
Live office Mon–Fri 8–5 · text us
info@adirondackheatpumps.com
Showroom hours Mon–Fri 8:00–5:00
Request a free estimate or service visit
Takes about a minute. Tell us where the house is and what is going on; we reach out within one business day. No pressure, no obligation.
What happens after you reach out
We call you back
Within one business day, usually sooner. We ask a few questions about the house, the fuel you heat with now and what is bothering you about your comfort.
Free in-home visit
A comfort consultant measures, looks at insulation and your fuel bills, and walks the rooms with you. Bring your questions; this is the time to ask them.
Written price, rebates applied
You get an exact price for your home with your NYS Clean Heat or Efficiency Vermont rebate already shown, plus 0% financing if you want it. We file the rebate paperwork.
Install day
Our own crew, usually one day for a single zone and two to three for whole-home. We register the warranty and show you the controls before we leave.
Already know what you need?
One number, answered any hour — no voicemail
Call (518) 812-1958. A live person in our Ticonderoga office answers Mon–Fri 8–5. Nights, weekends and holidays our assistant takes your details, and the office calls you back first thing to confirm a time.
- Free estimates
- Service & repair calls
- Annual cleanings
- No heat / no cooling
Rather type? Chat or request online or text us.
15 Montcalm Street, Ticonderoga
We are in the former Champlain Valley Heating & Plumbing building on Montcalm Street in the village of Ticonderoga, a few minutes from the Fort and the Route 9N / Route 22 junction. Coming from Vermont, take the Ticonderoga ferry from Shoreham or the Lake Champlain Bridge at Crown Point. From Lake Placid or Elizabethtown, follow Route 9N south along the lake.
The showroom has live Mitsubishi wall, floor and ceiling units running. Stop in weekdays 8:00 to 5:00, or call ahead so someone is free to walk you through them.
Already an Adirondack Heat Pumps customer?
Use the customer portal to see upcoming appointments, approve estimates, view and pay invoices, and review your service history.
Essex, Clinton, Franklin, Warren and Washington Counties, plus Addison County, VT
Ticonderoga, Crown Point, Port Henry, Westport, Elizabethtown, Keene, Lake Placid, Wilmington, Schroon Lake, Newcomb, Plattsburgh, Peru, Keeseville, Saranac Lake, Tupper Lake, Hague, Bolton Landing, Lake George, Chestertown, Warrensburg, Whitehall, Putnam, and across the lake Middlebury, Vergennes, Shoreham and Bridport. If you are in the Adirondack Park or on Lake Champlain, call us.
Contact questions
Is the estimate really free?
Yes. A comfort consultant visits your home, measures, reviews your fuel bills and gives you a written price with rebates applied. No charge and no obligation. If a heat pump is not the right answer for your house, we will say so.
What if I call at night or on a weekend?
The same number, (518) 812-1958, is answered 24 hours a day. After hours our assistant takes your name, address and what is going on, and the office calls you back first thing the next business morning. For a no-heat emergency, say so and we prioritize the callback.
Do you charge a trip fee for service calls?
Service and repair visits are billed at our posted rates; see maintenance pricing. Adirondack Shield Elite Care Plan members get $0 covered repairs and 24-hour priority scheduling.
Can I get a price over the phone?
We can give you a range, and the savings calculator gives you a modeled number in two minutes. An exact price needs a visit, because zones, line-set runs, electrical and whether you have ducts all change it.
Do you work in Vermont?
Yes. We serve Addison County across the lake, including Middlebury, Vergennes, Bridport, Shoreham, Orwell and Addison, and we file Efficiency Vermont rebates.
★★★★★“We had Mark, Rolland, and Matt help get mini splits installed in our first home. They worked with us to make sure we had the right system for our home. This team provided amazing professionalism, customer service, and expertise!”
★★★★★“Been doing business with Gerry and his crew for close to 10 years and always totally satisfied with their product and customer service.”
★★★★★“This is our second Mitsubishi heat pump … to heat the 30x40 insulated metal building with a single head we put up but handles it great. … they had to order and install the system in a little over 2 weeks to get it done by 12/31 to qualify for a large rebate and they got it done.”
Read more customer reviews · See all reviews on Google · Leave a Google review →